ChoiceOne Urgent Care Towson at 1220A East Joppa Road Suite 109 in Towson, Maryland

Customer Reviews about ChoiceOne Urgent Care Towson

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  I had a good experience here with a small problem or two. The owner/dr in charge, promptly called me. The owner who was sincere and explained that the errors committed had been addressed and I believe him. I was surprised by his rapid attention and all things considered, he is a good person and doctor. I've seen him before and he is an awesome dr. After a question and answer session I initiated, I must say I would go back. I do appreciate his call and it's telling that he's invested in making the clinic operate like a well-oiled machine. Anyone at the top of an organization like an owner who makes himself personally available scores in my book. I would return to this clinic. This clinic has changed hands and the service there is horrible. They thought my mom had fractured wrists. They gave her a left hand appliance for her right arm. THEN THEY TOLD HER BOTH WRISTS WERE FRACTURED AND INSTRUCTED HER TO WEAR THE TYPICAL VELCRO BRACE ON BOTH ARMS. SHE IS A CARETAKER AND HER ARMS ARE IMPORTANT. I TOOK HER TO A VERY GOOD ORTHOPEDIC DOC (DR. DVORKIN) AND QUICKLY FOUND OUT SHE HAD NO FRACTURES OF ANY KIND. SHE WORE THESE FOR OVER A WEEK UNNECESSARILY AS SHE STRUGGLED TO CARE FOR MY FATHER WHO IS ILL (with my assistance of course ) This is VERY IMPORTANT FOR THE CONSUMER TO UNDERSTAND. MOST OF US USE THESE CENTERS IN LEIU OF AN ER VISIT. WE CERTAINLY EXPECT A DOCTOR. A DOCTOR WAS NOT PRESENT WHEN I TOOK MY FAMILY MEMBER AND I SUBSEQUENTLY FOUND OUT THAT IT IS LEGAL TO OPERATE THESE CLINICS WITHOUT A DOCTOR PRESENT AS LONG AS ONE IS AVAILABLE FOR CONSULTATION. A PA MAY BE PRESENT OR A NURSE. THESE BUSINESSES SEEM TO BE CHANGING AND FAVORING SAVING MONEY INSTEAD OF PUTTING PATIENT CARE FIRST. THE FIRST ONE I TOOK HER TO MADE HER SIT THERE FOR 45 MINUTES BEFORE TAKING HER BACK TO TELL HER THEY DIDNT HAVE AN XRAY AND COULDNT TREAT HER. HER COMPLAINT WAS CLEARLY DEFINED IN HER INTAKE FORM AND WE SHOULD HAVE BEEN TOLD THAT BEFORE ALLOWING AN 85 YR OLD WOMEN SIT IN PAIN FOR 45 MINUTES in A WAITING ROOM WITH A VERY NASTY RECEPTIONIST. BTW, THEY ATTEMPTED TO CHARGE HER TO TELL HER SHE COULDN'T BE TREATED. THIS WAS STRAIGHTENED OUT. THIS PARTICULAR FACILITY IS LOCATED ON BELAIR ROAD IN THE BELTWAY PLAZA. I WAS THERE 3 TIMES AND THE YOUNG LADY GREETING PEOPLE WAS BORDERLINE MEAN, CLEARLY WAS INSULTED BY BEING DISTURBED TO WORK. PARDON ME FOR EXPECTING TO DO YOUR JOB. YOU SHOULD BE GRATEFUL YOU ARE NOT DIGGING DITCHES. MOST PEOPLE WOULD LOVE TO HAVE YOUR JOB. THIS PERSON SHOULD NEVER BE EXPOSED TO PEOPLE, ESPECIALLY THOSE WHO FEEL BADLY ALREADY. FOLKS, STICK WITH THE ER'S OR CALL AHEAD TO INSURE A DOCTOR IS ON DUTY OR TRY ANOTHER WITH GOOD REVIEWS.
  July 24, 2017

  by D Moore

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